Worker Grievance Procedure

Three-stage worker grievance process — Informal, Formal, Director Review — with fast-track for bullying/harassment and named external avenues including Fair Work.

The internal procedure workers use when they have a concern about their workplace — separate from a participant's complaint about service. Required by Fair Work and Practice Standards.

Three-stage process: Stage 1 Informal (most resolve here), Stage 2 Formal written grievance to Service Manager, Stage 3 Director review. Separate fast-track for bullying, harassment and discrimination — skips Stage 1 and goes direct to Stage 2 or Director.

Named external avenues: Fair Work Commission, Fair Work Ombudsman, state WHS regulator, state anti-discrimination commission, union, legal advice. Explicit non-retaliation protection.

What's included

• 9-page procedure (editable .docx)
• 3-stage internal resolution process
• Fast-track for bullying/harassment/discrimination
• Named external avenues (6)
• Non-retaliation clauses
• Roles and responsibilities table
• Practice Standards reference (Human Resource Management)

FAQs

Q. Different from a worker disciplinary procedure?
A. Yes. Grievance = worker raises a concern. Disciplinary = employer addresses worker conduct. Both are needed for a complete HR set.

Q. Editable?
A. Yes, Word .docx.

Q. Affiliated with NDIS Commission?
A. No. Independent.

Q. Refund policy?
A. Non-refundable once accessed.

Format: Single .docx (9 pages, 12 sections)

Template by Northform Health. Not legal, regulatory or clinical advice. Not affiliated with the NDIS Quality and Safeguards Commission. Single-user licence. Digital downloads are non-refundable once accessed.