Service Agreement

A clear, friendly NDIS service agreement — pricing aligned to current NDIS Pricing Arrangements, with travel, GST, claiming permissions, data handling and dispute escalation built in.

The participant-facing service agreement, written in plain language so it can actually be read with the participant (and a nominee, if needed) rather than handed across as a contract.

Eleven sections cover: who you both are; supports to be delivered; goals; responsibilities; cancellations; travel charges; payment, GST and NDIA-managed claiming permissions; privacy and data; changing or ending the agreement (including assignability); feedback and dispute escalation pathway with three named external avenues; and sign-off.

Pricing language references 'current NDIS Pricing Arrangements and Price Limits' so agreements don't go stale at the next price change. Recommended: have an Australian commercial lawyer with NDIS experience review your customised version once before wide use — cost is around $300–$600 and future-proofs every participant copy.

What's included

• Full Service Agreement template (12 pages, editable .docx)
• Pricing language aligned to current NDIS Pricing Arrangements
• Travel charges section
• GST treatment statement
• NDIA-managed claiming permission tickbox
• Privacy & data handling clause
• Dispute resolution escalation pathway
• Assignability clause
• Friendly walkthrough instructions

Important: Recommend commercial lawyer review (~$300–$600) before wide use.

FAQs

Q. Should I have this lawyer-reviewed?
A. Recommended once. A commercial lawyer with NDIS experience for $300–$600 will future-proof every participant copy you'll ever issue.

Q. What about pricing — won't this go stale?
A. It references 'current NDIS Pricing Arrangements' so it doesn't go stale at price changes. Don't paste fixed prices in.

Q. Editable?
A. Yes, Word .docx. Adapt all bracketed fields.

Q. Affiliated with NDIS Commission?
A. No. Independent template publisher. Not legal advice.

Q. Refund policy?
A. Non-refundable once accessed.

Format: Single .docx (12 pages, 11 sections)

Template by Northform Health. Not legal, regulatory or clinical advice. Not affiliated with the NDIS Quality and Safeguards Commission. Single-user licence. Digital downloads are non-refundable once accessed.