{"product_id":"participant-complaint-form","title":"Participant Complaint Form","description":"\u003cp\u003e\u003cstrong\u003eA warm, accessible complaint form designed for participants — with anonymous option, named external avenues, and an office-use section at the back.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe form a PARTICIPANT (or someone speaking on their behalf) fills in. Different from the internal Complaints Handling Procedure — this is what gets handed across the desk or downloaded from your website.\u003c\/p\u003e\n\u003cp\u003eWritten warmly and accessibly. Anonymous option included. External avenues named explicitly (NDIS Commission, advocates, public guardian) so participants know they don't have to come to you first. Office-use section at the back captures reference number, acknowledgement date, investigation timeline, outcome, and CI Register link.\u003c\/p\u003e\n\u003cp\u003eMake it easy to access — keep on your website, in your office, and hand to every new participant at intake.\u003c\/p\u003e\n\u003ch3\u003eWhat's included\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e5-page participant complaint form (editable .docx)\u003c\/li\u003e\n  \u003cli\u003eAnonymous option\u003c\/li\u003e\n  \u003cli\u003ePlain-English questions\u003c\/li\u003e\n  \u003cli\u003eWhat they'd like to happen section\u003c\/li\u003e\n  \u003cli\u003eNamed external avenues\u003c\/li\u003e\n  \u003cli\u003eAdvocate referral request\u003c\/li\u003e\n  \u003cli\u003eOffice-use-only section\u003c\/li\u003e\n  \u003cli\u003ePractice Standards reference (Complaints Management)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFAQs\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eQ. Different from Complaints Handling Procedure?\u003c\/strong\u003e\u003cbr\u003eA. Yes. This is the participant-facing form. The Procedure (KS-05) is the internal process.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ. Should it be accessible online?\u003c\/strong\u003e\u003cbr\u003eA. Yes — publish on your website, hand at intake, and in your office. Keep barrier to making a complaint very low.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ. Editable?\u003c\/strong\u003e\u003cbr\u003eA. Yes, Word .docx.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ. Affiliated with NDIS Commission?\u003c\/strong\u003e\u003cbr\u003eA. No. Independent.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ. Refund policy?\u003c\/strong\u003e\u003cbr\u003eA. Non-refundable once accessed.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eFormat: Single .docx (5 pages)\u003c\/em\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eTemplate by Northform Health. Not legal, regulatory or clinical advice. Not affiliated with the NDIS Quality and Safeguards Commission. Single-user licence. Digital downloads are non-refundable once accessed.\u003c\/em\u003e\u003c\/p\u003e","brand":"Northform Health","offers":[{"title":"Default Title","offer_id":52160375521591,"sku":"KS-06","price":27.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0991\/3427\/5895\/files\/KS-06_Participant_Complaint_Form_5009796c-681e-4815-a95c-6f06d217e243.png?v=1778998772","url":"https:\/\/www.northformhealth.com.au\/products\/participant-complaint-form","provider":"Northform Health","version":"1.0","type":"link"}